Refund policy

At Spiritual Journey LLC we are committed to your complete satisfaction.  Please contact us if you are not completely satisfied with your purchase.  To return an item, please contact us via email (within 5 days from date of receipt).  Mail the purchased items back to us.  We do not reimburse for return shipping costs.  We recommend that you insure the package and obtain a tracking number.  We will refund or credit the value of any item returned and any taxes charged.  The entire order must be returned or we reserve the right to charge full price for the item not returned.  Shipping charges are non-refundable.  We must be able to resell the returned items.  There is no return after 5 days of your delivery confirmation.

 

Confidentiality Policy

Information that you provide to Spiritual Journey LLC will never be provided to or sold to any outside agency.  As credit card transaction are cleared through Paypal, Spiritual Journey LLC does not have or retain any credit card information. 

 

Why is there out of print books in the gift set or collection?

A number of books are very hard to find, but are worth owning and reading.  When a book is out of print, we search bookstores across the United States to bring those books to you.  In some cases, the only books we can locate are used books.  However we inspect all used books to ensure that they are in good condition.  On the web site, we will indicate which book in the set is an out of print book so that the buyer will be aware that there is a used book in the set.

Mistakes in order or shipment address
We will try to verify all information prior to filling your order.  If a wrong or incomplete address is provided and the package is returned to us, we will contact you immediately to correct the matter.  However, the cost of reshipping will be charged to the buyer.

 

Out of stock or back order policy

If an ordered item is out of stock or back ordered, we will contact you to provide an estimated time of delivery based on available information.  You  may cancel the order at that time and all monies paid will be refunded.  If the out of stock item or backordered item is part of a set, we will offer to ship the rest of the items at a reduced cost.  Please make sure that the email address and phone number is correct so that we can contact you if there is an issue with the order.

 

How will the shipment be sent?

All orders are processed for delivery 48 hours after we the order is placed.  Delivery time will take approximately 2-3 days if mailed within the United States. International orders require more time based on location of delivery.  Deliveries are maiied via United Stated Post Office (USPS) medium flat rate boxes.  All packages are insured and post office will provide delivery confirmation.  No tracking numbers are provided on orders.

 

How can I pay for my purchase?

All credit card transactions are cleared through Paypal.  We accept Visa, Mastercard, Amex or Discovery.  Purchases can also be made through Paypal account.   If you do not have a credit card or a Paypal account, money orders made payable to Spiritual Journey will be accepted.  Please email the order to us,  do not place an order online.  The items ordered will be set aside and shipped as soon as payment is received.  If payment is not received within 5 days from date of order, the ordered items will be return to general inventory to be sold.

 

What if I have problems or questions about my order?

If you have a problem or question about your order, please send an email to orders@spiritualjourneynj.org and include your name, address, phone number and what you ordered or your question.  We will reply to your email as soon as possible.

 

Can I get a credit if I do not take the bracelet or free item?
During certain promotional times, a free bracelet, candle, spray or other items will provided free of charge with any purchase.  If you choose not to accept the promotional item, there is no adjustment to the cost of the order.

 

The free item is not the one I asked for?

If the free promotional item request is not available, we reserve the right to replace it with another similar item so that your order is sent to you as soon as possible.

 

There is a book in my collection that was not listed on the web site?
The pictures on the web site are kept up to date as much as possible. However, we reserve the right to change the items of the sets and any changes will be noted in the set description. 
 

Policy about who can purchase.

Only persons over the age of 18 can purchase from this website. 

What to do if the product ordered products is damaged?
Please contact us via email as soon as you receive the item.  Please secure the items to prevent further damage and ship the items back to us.  We recommend insuring the packing and requesting a tracking number.  Once we receive the damage shipment, we will send you a new order and reimburse you for the cost of return shipping.  No orders can be returned if you do not contact us within 5 days after delivery.

 

Why is there no invoice included in the shipment?
It is our policy to include a packing list only. 

 

Feedback or ideas

We welcome any comments, suggestions or feedback.  Please please send us an email.

How to contact us:

Shipping and Mailing Address-

Spiritual Journey LLC

P.O. Box 1267

Piscataway, NJ 08855-1267

 

Voice Mail-  732-543-8111

Online Internet Store-   http://www.spiritualjourneynj.org/store/

Email me-  order@spiritualjourneynj.org